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PLEASE NOTE: No refunds, returns exchanges on sale items. All sales are final.

At Bahru, we hope you love your bag a much as we do!  If for any reason you have any queries about your bag purchase please contact us at hello@bahru.com.au



We offer exchanges on all full priced item(s) within 30 days of receiving your item(s) as long as the item is in original & unused condition (including the dust bag).

To exchange, please email hello@bahru.com.au with your full name and order number, and the reason for the exchange. Please list the alternate item(s) you would like instead. 

Please note, we do not offer exchanges on sale products and we do not reimburse exchange shipping costs. Please ensure to email through the tracking number once posted to hello@bahru.com.au We will send the exchanged item back to you free of charge within 3-5 days.



We happily accept returns on any full priced item within 30 days of receiving your item(s), as long as the item is in original & unused condition (including the dust bag). Please email hello@bahru.com.au for return instructions. Refunds are processed within 48hrs of approval.

If there is a fault with your bag please contact us at hello@bahru.com.au and we will provide you with a return code.

In the first instance we will repair your item, if this is not possible we will replace the item. If we cannot repair or replace the item we will offer you a refund at the same value as your original purchase. Bahru will cover the cost of posting the repaired or replaced item.