Care & Shipping
At Bahru our bags are made of leather and lined with cotton. As leather is a natural product there are variations in the touch, texture and colour, which give our bags their unique character.
The best way to treat your bag is with a little love! Leather doesn’t love water or other liquids so wherever possible keep these away. Before storing your leather bags wipe over with a clean, dry cloth and store in a cotton cover-bag. Let your bags breathe! Don’t pile them up where they get can get squashed.
We recommend that you use a leather protector that is recommended by a professional.
If you mark your bag we recommend to take it to a professional for cleaning advice.
We use Australia Post standard delivery and add a signature on delivery for security.
Shipping within Australia is free for orders over $150.
Shipping within Australia for orders under $150 is a flat rate of $15.
If you require Express Post please choose this option. Express shipping is a flat rate of $20 per order.Outside Australia
We love our international customers! International shipping is charged at a flat rate of AUD $20. The customer is responsible for paying all duties and taxes on receiving the parcel. These vary by country so please check before completing your order.
We hope you love your Bahru bag. If you have any queries about your bag purchase please contact us at firstname.lastname@example.org
Bahru does not offer refunds if you have simply changed your mind or if you have misused the product.
If there is a fault with your bag please contact us at email@example.com and we will provide you with a return code.
Customers are responsible for the cost of posting faulty items to Bahru and we suggest that you use a postage method you can track.
In the first instance we will repair your item, if this is not possible we will replace the item. If we cannot repair or replace the item we will offer you a refund at the same value as your original purchase. Bahru will cover the cost of posting the repaired or replaced item.
SALE items. All sale items are final and returns are not possible.